Why can't I get into my United email account?

Expiring password

The most common reason students are unable to access their email account is due to an expired password.

Due to security reasons, United passwords need to be changed every 120 days.  You will be sent several notices letting you know when your password will expire along with instructions on how to change it.  You can change the password yourself by using the Change Password link on United's Single Sign On (SSO) site.

If you do not change your password during the grace period, you will be locked out of our account.

If you get locked out of your account, and you have previously set up your password recovery information, simply go to http://login.united.edu and click on the Forgot Password link.

    • Enter your United email address
    • Then, enter your previously registered text enabled phone number and click the Reset button.
    •  You will be taken through the steps to create a new password.

If you have not previously set up your password recovery, you will be locked out of your account and will need to contact onlinehelp@united.edu to have a new password issued.

Note that Help Desk staff is only available to assist you Monday through Friday during normal business hours.

 

Forgot my password

It is common to just forget your password.  Fortunately, you can recover a password from United's SSO site.

You must first, however, have set up your Account Recovery information.  When you originally get your credentials, log in to the SSO site, click on settings, and set up your Account Recovery information.  You must have a text enabled phone to do this.

Once your Account Recovery is set up, you can use this feature to recover your password anytime, anywhere.

If you have not previously set up your password recovery, you will need to contact onlinehelp@united.edu to have a new password issued.

 

Saved passwords

If your saved password is incorrect, you will get the error message "invalid credentials" when logging in.  If you change your password, you will need to change it on all devices that you use to login.  Not changing a saved password is a common reason that students get locked out of their account.

We recommend that you do not save your password.  Although this is convenient, you can compromise the security of your account.  Also, if you happen to use a different computer, your password will not be available.  If you don't remember it or have it written down, you will be locked out.

If you choose to save you password, here are some good articles on password management:

 

Best practices for managing your United password

  • Write your username and password down and keep it in a secure place.
  • Do not use computer saved credentials.
  • Set up your Account Recovery information as soon as possible.
  • Check your email account frequently.  Change your password as soon as you receive notice that your password is expiring.
  • Log in directly to your accounts (United Online, Student Portal, email) from United's Single Sign On (SSO) site.

 

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